Clearance Items Policy

1. Imperfections and Condition of Clearance Items: Clearance items are offered at a reduced price for various reasons such as discontinuation, overstock, or being part of an end-of-line sale. These items may exhibit imperfections, which could include, but are not limited to:

• Discolouration: Fading or changes in colour that occur over time due to exposure to light, age, or handling.
• Signs of Wear or Age: Items may show visible evidence of prolonged storage or display, including minor scratches, creases, or packaging wear. Such signs reflect the item's age but do not necessarily affect its functionality or quality.
• Other Cosmetic Defects: There may be additional minor imperfections such as irregularities or superficial flaws that do not compromise the overall usability of the product.

We encourage customers to carefully review the condition of clearance items before purchase, as they are sold at a significant discount to reflect these potential imperfections.

2. Final Sale Policy for Clearance Items: All clearance items are sold on a final sale basis, meaning that:

• No Returns or Exchanges: Clearance sale items are not eligible for return or exchange.
• Acknowledgment of Imperfections: By purchasing a clearance item, the buyer acknowledges and accepts the possible imperfections as detailed above. Therefore, returns based on cosmetic issues, minor defects, or a change of mind will not be accepted.

3. Eligibility for Return—Manufacturing Defects: While clearance items are final sale, exceptions are made in cases where an item is found to have a manufacturing defect. A manufacturing defect refers to any flaw or issue arising from the production process, which renders the item unfit for its intended use.

Faulty Product Policy

At Fast Times, we are committed to delivering high-quality products. If you receive a faulty item, we will address the issue promptly and in accordance with Australian Consumer Law.

How to Return a Faulty Product: If you believe you have received a faulty product, please follow the steps below to initiate a return or remedy process:

• Contact Us Within 30 Days: Notify us within 30 days of receipt of the item. After this period, we may not be able to process the return.
• Provide the Following Information:
  • Your order number: For identification purposes.
  • Description of the Fault: A clear explanation of the issue.
  • Evidence: Photos or videos showing the fault, if applicable.

Once we have received the necessary information, we will review the case and work with you to determine the appropriate remedy.

Available Remedies: Under Australian Consumer Law, if the product is deemed faulty, you may be entitled to one of the following remedies:

• Repair: We will arrange for the product to be repaired at no cost to you.
• Replacement: If a repair is not possible, we may offer a replacement with the same or a similar product.
• Refund: If neither a repair nor replacement is viable, we will issue a full refund, including any shipping fees.

Exclusions – What is Not Considered a Fault: Please note that the following situations do not qualify as a faulty product under our policy:

• Fair Wear and Tear: Products naturally deteriorate over time with regular use. Wear and tear due to normal usage is not considered a fault and is not eligible for return, repair, or refund.
• Damage Due to Abnormal Use: Any damage caused by misuse, mishandling, or failure to follow the product's care instructions will not be considered a fault. This includes, but is not limited to, damage caused by accidental drops, exposure to extreme conditions, or improper storage.
• Change of Mind: If you simply change your mind or no longer want the product, we will not consider this as a valid reason for a return. We encourage customers to carefully consider their purchases before completing the transaction.
• Defects Made Known Before Purchase: If any faults or imperfections were disclosed prior to purchase (such as during a sale of clearance items or in the product description), these will not be considered faulty.

EQL Raffles Terms and Conditions

Fast Times collaborates with third-party service EQL to manage and facilitate the operation of our raffles. By entering a raffle, you agree to abide by both EQL's and Fast Times' terms and conditions, which are designed to ensure a fair and transparent process for all participants.

Payment Process:

• Automatic Charge: As a winner, your card will be automatically charged for the full price of the raffle item, along with a $20 shipping and handling fee, within 24 hours of the raffle closing. Please ensure your payment details are accurate and that sufficient funds are available to prevent delays or the cancellation of your win.
• Shipping and Handling: The shipping fee covers the cost of delivering the item to your designated address. This fee is standard and applies to all raffle winners, regardless of location.

Shipping Restrictions:

• No Parcel Redirection: Once a parcel is in transit, parcel redirection is strictly prohibited. Any attempt to alter the delivery address or redirect the parcel after dispatch will result in the forfeiture of the raffle win. This policy is in place to prevent fraud and ensure that the item reaches the rightful winner at the designated address.

In-Store Pickup Requirements:

• ID Verification: Upon collecting your item, you will be required to present a physical ID that matches the name, date of birth, and address entered during the raffle entry process. This is to verify your identity and ensure that the item is being handed over to the correct winner.
• Non-Transferable: The win is non-transferable, and only the individual selected as the winner can collect the item in-store.

Refund and Replacement Policy:

• No Refunds for Change of Mind: Fast Times does not offer refunds to successful raffle entrants simply because they have changed their mind about the purchase. The raffle entry is considered final once the winner is selected.
• Consumer Guarantees: Refunds or replacements will only be offered if the item has a major issue in accordance with Australian Consumer Law. Major issues may include defective or damaged items that are not fit for their intended use. If you believe that your purchase has a major issue, please contact us promptly.

Nike Products Policy

International Purchases: Please note that all Nike products sold on fasttimes.com.au are available for purchase only to Australian delivery addresses. International orders for Nike products will be blocked at checkout, preventing completion of the purchase.

One Pair per Person Releases: We have a strict one pair per person policy for special releases, as determined by Fast Times. This ensures fairness and prevents multiple purchases of limited-edition items by the same individual. Fast Times reserves the right to cancel and refund any order that does not comply with this policy.