Returns & Exchanges
Please note: We've extended our return period up until the end of January for Christmas presents.
Return your item within 14 days of receiving your order for an exchange or refund.
Head to any Fast Times store for an exchange or store credit
Download a returns form and post your items back to us for an exchange or refund.
Fast Times Return Policy
All goods must be in their original, unused condition with tags attached and returned to Fast Times within 14 days of receiving your order. You must also have a receipt or invoice for proof of purchase. Refunds will be processed in the same payment method as the original purchase.
In Store Returns
Please note, for online orders refunds can only be processed by our online team and cannot be made in-store. Please download a returns form and post your goods back to us for a refund.
Exchanges can be made in store or by posting your goods back to us.
Cost of Returns
You are responsible for the cost of returning the goods intended for a refund or exchange. We suggest that you send your goods using a tracked method of postage to ensure the goods reach us safely. We cannot process a refund or exchanges until the goods have arrived at our head office.
Download our returns form and return your goods to:
Fast Times Returns
11 Garden Blvd,
Dingley Village, VIC 3172
Faulty or incorrect items
In the rare case you have received the wrong item or if your item is faulty, please contact our customer service team firstname.lastname@example.org. Please include your name and order number.
If your item is faulty, please also include photos of the fault so it can be investigated.
Afterpay orders are eligible for an exchange in-store (for the same or greater product value) or refund by our head office only. Afterpay orders will not be eligible for a refund in-store. Afterpay returns are subject to Fast Times returns policy.
You will be notified by Afterpay via email when your refund has been processed and all future payments for that order will be cancelled. Payments you have already made through Afterpay will be refunded to your original payment method ie. your nominated credit or debit card. Refunds are processed immediately by Afterpay once they are notified by Fast Times, please allow up to 3 days for the amount to show in your bank account.
Paypal orders are eligible for an exchange in-store (for the same or greater product value) or refund by our head office only. If you would like a refund for your online order and you have paid via Paypal you will need to download a returns form and return the item to Fast Times Head Office for the online team to process your refund. Refunds are processed immediately by Paypal once they are notified by Fast Times, please allow up to 3 days for the amount to show in your bank account.