Return your online purchase within 30 days of receiving your order for an exchange or refund.

Head to any Fast Times store for an exchange or store credit

OR

Download a returns form and post your items back to us for an exchange or refund.

No printer? No problem! Please write the details of the form onto a piece of paper and include it with the items you are returning.

How to Return your Online Order

Return by Post

To return your order for a refund, exchange or credit voucher, please send your goods, along with a filled out copy of our returns form to:

Fast Times Returns

750 Springvale Rd, Mulgrave, VIC 3170

We suggest using a tracked method of postage to ensure your return arrives to us safely. Fast Times does not cover the cost of postage for goods returned due to change of mind.

Your requested refund, exchange or credit voucher will be issued within 3 business days of delivery (please allow extra time for processing during peak periods).

Refunds will be processed to the original payment method. Exchanges will be sent via standard parcel post.

Return in Store

Online orders can be taken to your local Fast Times store for the team to process an exchange or credit voucher only. Please provide your order confirmation as proof of purchase.

Store teams are unable to issue refunds for online orders; if you’d like a refund, please return your items by post.

Return Conditions

To be eligible for a return, products must be:

• In unworn, unused, and unwashed condition.
• Free from damage, odour/scent and signs of wear.
• Within their original packaging, with tags attached (if applicable). Original packaging (like shoe and jewellery boxes) must not be taped.

Products ineligible for return include:

• Underwear.
• Clearance items.
• Gift cards.

Fast Times Online Return Policy

Items purchased online can be returned for an exchange or refund; including sale items. All goods must be in their original, unused condition with tags attached and returned to Fast Times within 30 days of receiving your order. You must also include the invoice for proof of purchase. Refunds will be processed in the same payment method as the original purchase.

Please note that due to hygiene reasons underwear cannot be returned for exchange or refund.

Fast Times In Store Return Policy

All goods must be in their original, unused condition with tags attached and returned to Fast Times within 30 days of purchase. You must provide your receipt as proof of purchase. Full priced items can be returned for exchange or refund, sale items can only be returned for exchange.

Please note that due to hygiene reasons underwear cannot be returned for exchange or refund.

Faulty or Incorrect Items

In the unfortunate event that your item is incorrect or faulty please get in touch with us via email [email protected]. Include your order number, a photo of the fault or incorrect item and a clear photo of the item barcode; we’ll sort this out for you as soon as possible.