PLEASE NOTE: DUE TO AUS POST PICK UP DELAYS IN METRO MELBOURNE, EXPRESS POST IS RECOMMENDED. CLICK AND COLLECT IS AVAILABLE AT ALL STORES.
Please note: due to COVID-19 order shipping and delivery times might be delayed.
The Australia Post Express network is experiencing some delays. If you pay for Express Post, we cannot guarantee next day delivery. It is however still a faster option than standard shipping.
We ask that during this time you be patient and only contact us if you do not receive a shipping notification after 5 working days.
Updates regarding Australia Post domestic deliveries can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays
International customers, please note: There are major delays to international shipments. Postage times could be up to 3 months for some countries. By placing an order to an international country you accept that postage times are longer than normal.
For more information please check Australia Post's latest International updates here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
FREE SHIPPING Australia wide on all orders over $50.00
For orders under $50.00, a flat rate shipping fee of $10.00 will be charged.
Express shipping is only available for orders over $50.00. For a low flat rate of $10.00, you can get your order express posted to you. Please note your address must be within the Express Port Network.
Fast Times does ship internationally, please use the shipping estimate to calculate the cost of shipping to your country.
For orders within Australia, you should expect your order within 3-5 days. Please note if you live in a regional town it may take up to 10 days for your order to reach you. For International orders, you should expect your order within 10-14 days. All orders will be shipped the next business day from the date you’ve placed your order and you’ll receive a tracking number via email as soon as the parcel has been dispatched.
During peak seasons, such as sale and holiday periods, we will endeavour to process your order as usual however there might be a slight delay in getting your order out to you.
If you have selected express shipping, Australia Post guarantee's next business day delivery if you are within the Express Post Network.
Australia Post eParcel Safe Drop
We want to get your order out asap, so we use Australia Post eParcel service to offer you quick and reliable shipping. Please note all orders are now delivered using safe drop. If you would like to sign for your delivery, please contact Australia Post. Fast Times is not liable for the loss or damage of items delivered by Australia Post.
Fast Times offers hassle-free returns and we want you to be 100% happy with your purchase. Read how to return your item in our returns policy.
Still have a question?
Please read our FAQ below and if your question is not answered get in touch with our customer service team,
Or phone us on 1300 41 3277
How does my order qualify for free shipping?
For Australia wide orders, you’ll qualify for FREE SHIPPING if you have over $50.00 in your cart. There will be a $10.00 flat rate shipping cost if your order does not exceed $50.00.
Do you ship internationally?
Yes, we do ship internationally. You can use the shipping estimate to check the cost by simply entering your country and postcode before getting to the checkout.
I haven’t received my tracking number for my order, where is it?
Don’t panic and check your spam folder. Sometimes our emails end up there. You’ll usually receive a tracking number for your order the next business day, this usually happens around 3PM.
I have a tracking number, how do I track my parcel?
You can track your parcel here: https://auspost.com.au/mypost/track/
I only received half my order, what do I do?
Kick back and relax, sometimes we have to send your order in two deliveries. Your invoice will usually say “delivery 1 of 2.” If the rest of your order doesn’t come in the next few days, send us an email here email@example.com.
Do I have to be home to receive my parcel?
No, you don’t, all orders are now delivered using safe drop. This means your parcel will be left in a safe place at the delivery address you provided us with.
What sizes are the shoes on your site?
All our shoe sizes are in US sizing.
How long will it take for me to get my order?
Your order is dispatched the next business day once we’ve received your order. You should expect your order within 3-5 days. Please note if you live in a regional town it may take up to 10 days for your order to reach you.
During peak seasons we will endeavour to process your order as usual however there might be a slight delay in getting your order out to you.
I got the wrong item or my item is faulty, what do I do?
Firstly our bad, get in touch with us firstname.lastname@example.org and we’ll sort this out for you.
Can I place my order and collect it in-store?
Click and Collect is available now at select locations.
Can I use Afterpay in-store?
Yes, you can use Afterpay in all our stores.