Customer Service

Allow 4-7 days for delivery of in-stock items. You will be notified of any items that are out of stock and of their expected delivery date. These items will be placed on back order if requested. Orders cannot be cancelled once they have been dispatched.

We use Australia Post. We will not be held liable for the loss or damage of items delivered by Australia Post.

Some parcels over 10kg will occur an extra postage charge. We will contact you prior to processing if this affects your order.

Fast Times Skateboarding is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Cookies are used to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from our website only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from us, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at info@fasttimes.com.au.

This site uses a SecurePay XML API payment gateway. It allows merchants to receive online payments in a cost-effective manner while maintaining high levels of security and privacy for the buyer. Full information about individual cards used on the system is never made available to the merchant, and all transactions are sent directly the bank for processing. Our staff are not responsible for completing credit card transactions and hold no credit card details on file.

If you are not perfectly happy with your choice of purchase, please return the goods to us in their original and unused condition and within 14 days of receipt for an exchange or refund.

Refunds will only be for the product and not include postage.
 

Please send returns and packing receipt to:

FAST TIMES SKATEBOARDING
11 Garden Blvd,
Dingley VIC 3172

PH: 03 9553 0000

Email: info@fasttimes.com.au

Please let us know the reason for returning the goods and what you would like the goods exchanged for.
For your protection we suggest that you send your goods back via Express Post with insurance and delivery confirmation for tracking purposes.

*Goods that are returned in a condition other than their original and unused, or after the 14-day period will not be accepted.