FREE SHIPPING AUSTRALIA WIDE OVER $50

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Can I edit/cancel my order?

Due to the quick turnaround of processing orders we may not be able to make changes or cancel the order should you change your mind. For that reason please make sure your items and delivery details are accurate before completing your purchase.

If your order has not been shipped we may be able to make these changes for you, please contact us on 1300 413 277 or at info@fasttimes.com.au as soon as possible.

Alternatively if your order has been shipped and you need to change the address you can do so via MyPost.

 

How do I know which deck/truck/wheel size I need?

To assist you in choosing the right deck and components we have created these guides below.

Decks

Trucks

Wheels

Completes

 

Do decks purchased online/in-store come with free grip?

Yes, one sheet of black Mob Grip is added for free to each deck purchased. 

Any other grip tape styles will need to be paid for at the checkout.

 

Can you request grip tape to be applied before posting?

Yes, you can email us once your order has been placed and request that grip tape be applied to the deck prior to shipping. 

Please note that once grip has been applied to a deck, the deck cannot be returned due to ‘change of mind’.

 

What sizes are the shoes on your site?

All our shoe sizes are listed in US sizing, except for the Converse CTAS and Converse One Star which are listed in UK sizing.

 

How many wheels/bearings/bolts are in a pack?

Wheels - 4 per set.

Bearings - 8 per set.

Bolts - 8-10 per set.

 

Can I have a gift card sent to me or the recipient via email?

Yes, you can!
By default we send gift cards out physically, but if you would prefer to have it emailed please email info@fasttimes.com.au with your order number and we’ll reply with the digital copy.

 

How does my order qualify for free shipping?

For Australia wide orders, you’ll qualify for FREE SHIPPING if you have over $50.00 in your cart. There will be a $10.00 flat rate shipping cost if your order does not exceed $50.00.

 

Do you ship internationally?

Yes, we do ship internationally. You can use the shipping estimate to check the cost by simply entering your country and postcode before getting to the checkout.

If your country is not listed it means that we are currently unable to ship to your destination.

All duties, taxes and/or customs fees are the responsibility of the customer.

Please note that we are unable to ship Nike products outside of Australia; if you place an order for these, they will be refunded.

 

How long will it take for me to receive my order?

Your order is dispatched within one business day of being placed. You should expect your order within 3-5 days. Please note if you live in a regional town it may take up to 10 days for your order to reach you.

During peak seasons we will endeavour to process your order as usual however there might be a slight delay in getting your order out to you.

Please note: due to COVID-19 & severe weather, order shipping and delivery times might be delayed; check our Shipping page for more information.

 

I haven’t received my tracking number for my order, where is it?

Orders are shipped within one business day of being placed. If you have not received your tracking number by then, it’s possible that your tracking email has landed in your spam folder; please check here before reaching out to us.

 

I have a tracking number, how do I track my parcel?

You can track your parcel here.

 

Do I have to be home to receive my parcel?

No, you do not need to be home at the time of delivery as our parcels are delivered using Australia Post safe drop. 

This means your parcel will be left in a safe place at the delivery address you provided us with; if the courier cannot locate a safe place to leave the parcel it will be returned to the closest Post Office/Depot for collection.

 

I only received part of my order, what do I do?

It is common for our orders to be sent from multiple locations, this helps us get your goods to you sooner.

If we have split your order you should receive multiple emails with individual tracking.
Check your inbox for these emails, each time your order is split -1, -2, -3 etc will be denoted next to your original order number.

 

I received the wrong item or my item is faulty, what do I do?

In the unlikely event that your item is incorrect or faulty please get in touch with us via email info@fasttimes.com.au. Include your order number, a photo of the fault or incorrect item and a clear photo of the item barcode; we’ll sort this out for you as soon as possible.

 

Can I return an in-store purchase to the head office?

In-store purchase can only be refunded in-store. 

However if you are wanting to exchange an item for product or store credit, that can be done via our head office.

 

How do I edit the personal information attached to my Fast Times account?

If you are wanting to update your name, phone number, address or email, first login to your account on our website. Once signed in you can update these details via the Dashboard.

 

I have forgotten my password, how can I access my account?

To reset your password please click the Forgot Your Password? Link on the login page.

If you are still having issues please email info@fasttimes.com.au

 

Can I place my order and collect it in-store?

Click and Collect is available now at select locations.

 

Can I use Afterpay in-store?

Yes, you can use Afterpay online and in-store.

 

How do I get a job at Fast Times?

You can apply for positions via our job portal.

Please note, unfortunately Fast Times does not offer work experience.